Refund & Return Policy

Because our products are food items, we cannot accept returns of opened or used products for hygiene and safety reasons.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incorrect, missing, or defective, please contact us at yes@handrez.com.tr within 14 days of delivery.

Please include:

• Order number
• Photos of the product and packaging
• A short explanation of the issue

If the issue is confirmed, we may offer a replacement, refund, or another suitable solution.

Refunds

Refunds, when approved, will be processed back to the original payment method.

We Do Not Accept Returns For

• Opened food products
• Used products
• Products damaged after delivery
• Change of mind after opening the package